Runs on PeoplePlaybooks / Product and Operations
Reliability
Does the work run without rescue?
Weak
Firefighting, repeat incidents, and the same heroes called every time.
Strong
Boring weeks. Problems are caught early and fixed in the system, not by a person.
Playbooks
In the works
- Blameless reviews: fix the system, not the person
- Change without chaos
What weak looks like in your industry
- Software and technologyThe same engineer is paged for every serious incident.
- Healthcare and practicesThe list only clears because one GP stays late every night.
- Accountancy and professional servicesYear-end only lands because a manager works every January weekend.
- Manufacturing and operationsLine 3 stops whenever the one fitter who knows it is off.
- Small businessEverything works, as long as the owner is in the building.
In the frameworks you already use
Every framework touches this dimension somewhere. Here's where.
All frameworks →- SAFeBuilt-in qualityQuality is built in from the start, not inspected in at the end.
- Shape UpCircuit breakerWork that isn't done in the cycle doesn't automatically get more time.
- ScrumDefinition of DoneA shared, explicit standard every increment must meet.
- Lean and the Toyota WayStop the lineAnyone can stop the work when they see a problem, and is thanked for it.
- DORAFast recoveryRestore quickly, learn without blame.