Runs on PeoplePlaybooks / Product and Operations
Measures
Do the numbers change what we decide?
Weak
Dashboards everywhere, and decisions still come down to the loudest opinion.
Strong
A few measures, chosen for decisions, with the people behind them in the room.
Playbooks
We have dashboards everywhere, and decisions still come down to opinion.Using data to make decisionsProduct and Operations · Measures→How do I know if I'm actually a good manager?Good manager, good leader: how to know you're bothProduct and Operations · Measures→We run engagement surveys every year and nothing changesSurveys that change somethingProduct and Operations · Measures→
In the works
- Leading and lagging measures for any team
- When a measure becomes a target
What weak looks like in your industry
- Software and technologyVelocity charts in every review, and the roadmap never changes.
- Healthcare and practicesDNA rates are reported monthly and the reminder process stays the same.
- Accountancy and professional servicesUtilisation is tracked closely while write-offs quietly grow.
- Manufacturing and operationsNear-miss reports fall and nobody asks whether people stopped reporting.
- Small businessYou check the bank balance, and not much else.
In the frameworks you already use
Every framework touches this dimension somewhere. Here's where.
All frameworks →- SAFeFlow metricsMeasure flow velocity, time, load, efficiency, distribution and predictability.
- Disciplined AgileOptimise flowImprove the whole value stream, not just your part of it.
- Shape UpHill chartsShow progress as figuring things out (uphill) and getting them done (downhill).
- KanbanFlow metricsLead time, cycle time and throughput, measured, not guessed.
- DORAFour key metricsSpeed and stability, measured together.